Frequently Asked Questions

We set out below some information that we think you might find useful regarding the KeyAccountManagement.org subscription services. If you have any questions regarding the information in these FAQs please email us at info@KeyAccountManagement.org

Who is the publisher of KeyAccountManagement.org?

The Sales & Marketing Consulting Group Limited whose registered office address is at First Floor, 27 Hoxton Street, London N1 6NH. Our Company Registration Number 4352574; VAT number is 790 9614 92.

What are the benefits of purchasing subscription to KeyAccountMangement.org?

The site aims to provide material useful to key account and senior sales and marketing managers using video and text. The subscription to the site allows the subscriber to access all material at all times. New video and text material is added regularly and the subscriber has full and immediate access to all content as it is added. Subscribers can add comments to the Content and engage in discussion with other subscribers.

Does the site offer any other services?

Subscribers may access a team of independent coaches to support them individually. Coaches’ time is booked through the site and payment is taken through the site. The payment is split between the Coach and the site. The payment retained by the site is used to manage and develop the site.

How much do subscriptions cost?

The generic site is able to be viewed at no cost. Customised versions of the site are provided at an agreed fee.

How long do your published prices remain valid?

We reserve the right to vary our prices from time to time and they may also vary by region. We will always notify you in advance of any changes in price that apply to your subscription upon its renewal.

What are the payment arrangements?

If you choose to purchase a subscription you can pay online by credit or debit card via our secure payment pages.

When does my subscription become effective?

We will try to process your subscription promptly but do not guarantee that your subscription will be activated by any specified time. Your subscription will only become effective after we have successfully verified your payment details and email address, at which point we will provide you with access to your subscription.

What is your refund policy? Am I allowed to cancel once I have subscribed?

Once we have started to provide any part of your subscription to you, you do not have any right to cancel your subscription until the end of your subscription period. This means that you are not entitled to a refund once we have started to provide any part of your subscription. See our Terms and Conditions for full details.

What is the minimum duration of the subscription term? How long must I sign-up for?

If you chose to pay monthly, your subscription will continue until you tell us that you no longer wish to receive it, in which case you will stop paying the monthly fees. If you chose to pay annually, we will send you an email letting you know when your annual subscription is close to ending (unless you have already told us that you wish to cancel your subscription). Unless you then notify us before the end of your annual subscription period that you no longer wish to receive it, your annual subscription will renew for another year.

How do I cancel?

Although you may notify us of your intention to cancel at any time, such notice will only take effect at the end of your then current subscription period. You cancel your subscription yourself by emailing us at info@KeyAccountManagement.org. Please put CANCEL in the subject line.

Are there any terms and conditions applicable to my use of KeyAccountManagement.org? What do they say?

Yes, see our Terms and Conditions for full details. We recommend that you read our Terms & Conditions before you use, register with or subscribe to the site, because they form a legally binding agreement between you and us. For your convenience we have published a very brief summary of them below, but this is not a substitute for reading the Terms & Conditions themselves which are in no way varied or superseded by this summary.

Summary of the terms and conditions

Please do not use KeyAccountManagement.org if you do not agree to the Terms and Conditions which we may change from time to time.
We do not allow registered users or subscribers to share passwords.
We will use any information we receive from you in accordance with our Privacy Policy.
We are not responsible for the content of any third party websites that we may provide links to, even if they are our advertisers or sponsors.
We do not make many promises as to how we will operate KeyAccountManagement.org and we accept no financial responsibility to you for your use of KeyAccountManagement.org.

Who should I contact if I have any questions or complaints?

We welcome comments from our users, please contact us in the first instance at info@KeyAccountManagement.org or The Sales & Marketing Consulting Group, First Floor, 27 Hoxton Street, London N1 6NH United Kingdom.

Or alternatively, call + 44 (0) 7866 471382