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C-Suite common expectations & agreement

Best Practice Component: C-Suite common expectations & agreement

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Best Practice Topic

Note: This sheet is completed automatically from your input to the individual capability sheets.

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Best Practice Topic

Note: This sheet is completed automatically from your input to the individual capability sheets.

1

Common Understanding About Kam For The Business

We have C-Suite and below understanding of what we mean by KAM and what we mean by a KA.

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2

KA 'Partner' Characteristics

We have C-Suite and below understanding of the characteristics of the relationship we want to have with our most important customers.

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3

Implications Of The 'Partner' Relationship

We have C-suite and below understanding of the implications of the 'partner' relationship and we have agreement across the business.

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4

Agreement & Implications Of The Ka Strategy

 We have formal C-Suite agreement to the KA strategy and we have defined the implications of the strategy - all C-level managers are clear about the actual and potential implications to their departments and their operation.

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5

Common Measures Of Success & KPI's

We have agreed how we will recognise success and have agreed a set of measures and KPI's.

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6

Common Performance Reporting

We have a common KA performance reporting system and we review performance along with the implications and plans at least quarterly.

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7

Questions Raised

I have identified the questions this overall summary raises for me and have determined what I should so to answer them.

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8

Implications

I have identified the most important implications of this summary for me and my business.

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