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KA 1-1 Communications

Best Practice Component: KA 1-1 Communications

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Best Practice Topic

Note: This sheet is completed automatically from your input to the individual capability sheets.

My Score

(0 - 3)

Can I show tangible evidence?

Best Practice Topic

Note: This sheet is completed automatically from your input to the individual capability sheets.

1

Succinct Communication

I know how to distil a complex amount to information to communicate clearly the most important points. I have prepared and can deliver my "elevator pitch" personal and company introduction (I can deliver my personal and company positioning statement).

My Score

(0 - 3)

Can I show tangible evidence?

2

Preparation For Communication

I know how to prepare for effective communication and can identify where it is likely to go wrong (I have identified the possible issues with my current important situations).

My Score

(0 - 3)

Can I show tangible evidence?

3

My Objectives and Anticipation

I can show what I want to achieve from any planned communication and anticipate the other person's likely response (I can describe what I want to achieve and the other person's likely response in a current important situation).

My Score

(0 - 3)

Can I show tangible evidence?

4

Questioning Technique

I can provide an overview of the effective use of open and closed questions (I can explain the difference and show how I plan to use both in a current important communication).

My Score

(0 - 3)

Can I show tangible evidence?

5

Active Listening

I understand active listening (I can clearly explain the term active listening using examples and discuss techniques I am using in my current important communications.

My Score

(0 - 3)

Can I show tangible evidence?

6

Body Language or Non-Verbal Communication

I understand non-verbal communication (body language) (I can provide examples of differing types of body language explaining how this relates to positive communication from current communications).

My Score

(0 - 3)

Can I show tangible evidence?

7

The Difficult Communication

I know how to deliver bad news, deal with a complaint and dealt with an irate person (I can provide examples where I have done this or plan to do this in a recent/current important communication).

My Score

(0 - 3)

Can I show tangible evidence?

8

Confirming Understanding & Agreement

I know how to confirm agreement with the other person (I can show how I have done this or plan to do this in a recent or current important communication).

My Score

(0 - 3)

Can I show tangible evidence?

9

Effective Writing

I can summarise the main rules of effective writing (I can show examples of effective writing).

My Score

(0 - 3)

Can I show tangible evidence?

10

Communicating With Foreign Speakers

I recognise the issues in communicating with people who have a different mother tongue (I am able to show how I deal with this).

My Score

(0 - 3)

Can I show tangible evidence?

Total

0

Total percentage (%)

0%
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